The missed call, the after-hours request, the customer comparing three names at 11pm. This is the system that catches them, and it bolts onto the website you already have.
Transcript: Hi, it's Your Plumbing Co. Sorry we missed your call. Tell us what's going on and we can get you scheduled right from this text. Customer: My water heater is leaking all over the garage floor. Business: We can have a plumber out tomorrow at 7:30 AM. Does that work? Customer: 7:30 works, thank you. Business: You're all set for tomorrow at 7:30 AM. If you can reach the valve on top of the heater, turning it clockwise will slow the leak.
What the customer sees. No one at the shop is awake, and every reply in this thread is automatic.
The demo site has the booking flow and the after-hours request working end to end. Send one and watch what happens.